100% GUARANTEE

Hill's Pet Nutrition has a 100% satisfaction guarantee on all our products. If you are unsatisfied for any reason, you can contact Hill's Customer Service at 1-800-422-4267 or customerservice@hillspet.com for a full refund. Once a refund request has been received, you can dispose of your product. Returns are processed back to the original method of payment within 10 business days once initiated.

 

Please visit our Return & Refunds Policy page to learn more about the return process.

 

Helpful Tip: For product inquiries and comments, please visit https://www.shop.hillspet.com/contact-us or contact our Consumer Affairs Department and call toll-free: 1-800-445-5777 from 8 a.m. to 5 p.m. CST, Monday through Friday.

 

For additional assistance, questions, or comments, please fill out the Contact Us form.

 

ORDER CANCELLATIONS

Customers may cancel an order within the first 10 minutes of placing an order on the Order Confirmation page if desired. After 10 minutes an order may not be canceled as the order will need to be processed and delivered before a return can be issued. Customers may Contact Us or call toll-free from anywhere in the United States at: 1-800-422-4267 from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday if further support is needed.

 

STANDARD ORDER REFUNDS

Returns are processed back to the original method of payment within 10 business days once initiated. 

 

If you have not received a refund 10 business days after your original request, please Contact Us for additional assistance.

 

Helpful Tip: Funds cannot be returned to a new or inactive credit/ debit card or when changes to payment method have been made (e.g. new card, removed old card, expired). Please contact us for additional assistance with your refund.

 

Additional Refund Terms and Conditions:

Shipping and handling charges, if any, are not refundable.

 

PRODUCT ISSUES

What if I have any issues with my products?

 

Hill's Pet Nutrition has a 100% satisfaction guarantee on all our products. If for any reason you are not satisfied with any product, you may Contact Us for a full refund. Returns are processed back to the original method of payment within 10 business days once initiated.

 

For order or shopping specific questions, contact us at 1-800-422-4267 from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday if further support is needed

 

CUSTOMER DONATION REFUNDS

Customers have the opportunity to provide a customer donation when completing their order. Unfortunately customer donations will not be available for refund.

 

SUSPECTED FRAUD:

Returns suspected of fraud will require the pet food products to be returned in order to receive a refund. Those suspected fraudulent transactions will be asked to share a photo ID and be sent for investigation. After further investigation we will mail a check at an address provided by the consumer.