Free Shipping Available to All Orders $50+

Hill’s orders of $50 and higher are eligible for free shipping, with standard delivery in 2-5 business days. Please note that shipping rates and discounts are subject to change, and order fulfillment is based on product availability and is not subject to substitution.

Free Shipping Details:

Free Shipping will be applied at checkout for qualified standard and autoship orders where the product total minimum equals $50 or more
Donations and taxes are not applicable to the order total to qualify for free shipping
Any item with "Eligible for free 2-5 day shipping" on a product card shown on the website is eligible for free shipping as it will meet the $50 product value minimum.
Note: Updating autoship products and quantities may affect eligibility for free shipping.

To Receive Free Shipping:

Select a product(s) on the product detail page
Select Add to Cart
A Mini Cart will display showing product(s) were added to the cart.
The order summary in the cart must equal $50 or more to qualify for free shipping.
A display message will read “You get free shipping.”
If the display message does not show, you will need to add additional products to your cart to reach the product total minimum of $50.

Hello! What can we help you with?

Registration & Login

How do you register at Hill's Pet Nutrition?

What if I have questions or I can’t access the internet?

What if I haven’t received my registration email?

What if I need to reset/forgot my password?

What if I receive a Password Error?

Profile & Account Details

How do I update my contact information?

How do I update my password?

How do I view my order history?

Addresses

How do I update my default delivery address?

How do I add a new delivery address?

Donations

How can I donate to a shelter?

How does the donation go to the shelter of my choice?

Where do my donations go?

Why can’t I find my shelter?

Shipping & Autoships

Will I receive confirmation that my order has shipped?

How long does it take to get my order?

How do I find my tracking number?

How much is shipping?

How do you qualify for Free Shipping?

Who will be delivering my order?

Do I need to be there to sign for it?

Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?

What if my delivery is missing, damaged or needs to be reshipped?

What are the benefits of Autoships?

How do I view my Autoship orders?

Will I be charged for each Autoship frequency?

Payments

Is there a minimum purchase amount?

When will my payment method be charged?

What are the forms of payment you accept?

Why is my credit card not working?

What information do I need to check out?

Does Hill’s Pet Nutrition accept gift cards?

Promotions

I received a promotion code. How do I apply it?

Do you accept manufacturer coupons?

Do you offer senior citizen or military discounts?

Returns & Refunds

Does Hill’s allow returns?

How do I request a return or replacement?

How can I check the status of my refund?

How long will it take to receive my refund?

Product

Why isn't Hill's Prescription Diet available on shop.hillspet.com?

It looks like my pet’s food is currently out of stock. When will it be available again?

How can I know when my pet’s food will be back in stock?

How can I tell if my pet’s food formulation changed?

Does Hill’s allow returns?

How can I learn more about Hill's pet food, e.g., how it works, the ingredients, calories, etc.?

What's the shelf life of the Hill's food my pet eats? How can I store the food?

Support

How do I contact customer service?

What are your customer service hours?

How can I find out when an item is back in stock?

Is there a minimum purchase amount for my order?